DWYER, R. J. Effectiveness measurement: When will we get it right?. Journal of Economics, Finance and Administrative Science, [S. l.], v. 14, n. 27, p. 63–71, 2009. DOI: 10.46631/jefas.2009.v14n27.04. Disponível em: https://revistas.esan.edu.pe/index.php/jefas/article/view/287. Acesso em: 2 may. 2024.