D´’ALESSIO IPINZA, F. CALIDAD TOTAL: SOLUCIÓN EMPRESARIAL . Journal of Economics, Finance and Administrative Science, [S. l.], v. 1, n. 1, p. 53–75, 1992. DOI: 10.46631/jefas.1992.n1.02. Disponível em: https://revistas.esan.edu.pe/index.php/jefas/article/view/363. Acesso em: 18 may. 2024.