NYECK, S. .; MORALES, M. .; LADHARI, R. .; PONS, F. . 10 years of service quality measurement: reviewing the use of the SERVQUAL instrument. Journal of Economics, Finance and Administrative Science, [S. l.], v. 7, n. 13, p. 101–107, 2002. DOI: 10.46631/jefas.2002.v7n13.05. Disponível em: https://revistas.esan.edu.pe/index.php/jefas/article/view/426. Acesso em: 18 may. 2024.