León, Federico R., Oswaldo Morales, Juan D. Ramos, Álvaro Goyenechea, Paul A. Rojas, José Meza, and Andrés Burga León. “Liderazgo Orientado a La Gente En Call Centers”. Journal of Economics, Finance and Administrative Science 22, no. 43 (December 1, 2017): 154–167. Accessed November 23, 2024. https://revistas.esan.edu.pe/index.php/jefas/article/view/119.